The Platform is intended for specific health care services and should not be used as a substitute for comprehensive medical advice, care, diagnosis, or treatment.

Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding general personal health, medical conditions, or drugs or medications, and before commencing or discontinuing any course of treatment, drug, or medication.


Telehealth involves the delivery of health care services using electronic communications, including but not limited to digital communication tools and new technologies, between a health care provider and a patient who are not in the same physical location. Telemedicine may be used for diagnosis, treatment, follow-up and/or patient education, and may include, but is not limited to:

  • Electronic transmission of medical records, photo images, personal health information, or other data between a patient and a medical provider or nurse;
  • Interactions between a patient and medical provider via audio, video, and/or asynchronous data communications;
  • Use of output data from medical devices, sound, and video files.

By registering as a Secure User and accessing the Health Care Services, you expressly consent to receiving care via telehealth, and acknowledge that you understand the nature, benefits, and risks of using telehealth services. A record of such acknowledgment will be retained in your medical provider’s records.


When you submit your personal and payment information for Health Care Services, you agree to pay all fees due. Upon the acceptance of an appointment request by a provider, payment becomes non-refundable as the provider has reserved this time slot exclusively for you. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due.

If you do not join the scheduled telehealth call, the provider will join the call and wait for you for up to 5 minutes past the scheduled time. If you are not present within this time frame, the provider may discontinue the call, and the payment will still be non-refundable.

Conversely, if the provider does not join the call within 5 minutes of the scheduled start time and does not provide the scheduled services, Healthlynked will issue a full refund to the patient.

You understand and agree that you are responsible for all fees due to receive the Services, including any fees charged by the medical providers and affiliated professional entities and any applicable co-insurance or co-pay amounts. Amounts collected by Healthlynked will include fees charged by medical providers for Health Care Services. In the event of a payment failure due to insufficient funds, credit limits, or other issues, you will be notified to provide an alternative payment method.

Healthlynked and/or the medical provider(s) have no obligation to provide any Services unless and until full payment has been received and/or verified. Please note that professional services delivered as part of the Health Care Services are not likely to be covered by any government health care payors, and, as such, you understand that no such claims will be submitted by Healthlynked or our affiliates for coverage of the professional services.

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The HealthLynked Patient Concierge Team is avaliable to paid members for $12/month to help them book appointments, create their HealthLynked profile, collect and organize their Medical records and provide guidance.

Download the HealthLynked app and experience concierge care today!