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Provider Support

Provider Profile

Proceed to the search provider page, enter your name to search our directory for your profile. Once found, click on claim, enter your contact information, and a member of our support team will contact you to verify your information.

If your profile does not appear, we may not have you in our database as of yet. Send us an email and a member of our provider support team will contact you.

Call our provider support team, at 800-928-7411 #33, and we will be happy to assist you.

Click on Forgot Password and enter your email address. You will receive password reset instructions via email. If you do not receive an email, please call our Provider support team, at 800-928-7411 #33.

Call our provider support team, at 800-928-7411 #33, and we will be happy to assist you.

No. You must maintain two different accounts with two different emails. We suggest using a work email for your provider account and a personal email address for your patient account.

Log in to your account and click on your “profile.” To edit your whole profile, click on the pencil in the right-hand corner of the top header that reads “Provider Profile.” To edit certain sections, click on the pencil to the right of that specific section.

Log into your account, click on the pencil in the top right corner, click on the number 2 (the second page of your profile) and scroll to the bottom. Click on upload and follow the instructions.

Speak to your patient about joining the HealthLynked Network. Once he or she has created a profile, your patient will then search for your profile and request to connect to you. You simply accept the request.

After logging in, in the left menu panel click on the subsection “Patients Lynked.” There you will find all existing Lynked patients. To ‘unconnect’ or ‘unlynk’ simply click on the link icon to the far right of their name.

After logging in, in the left menu panel click on the subsection “Providers Lynked.” There you can enter providers into the search bar to send requests to connect or to ‘lynk’ with new providers.

After logging in, in the left menu panel click on the subsection “Providers Lynked.” There you will find all existing providers you are currently lynked with. Search for the provider and simply click on the link icon to the far right of their name to ‘unlynk’ or to ‘unconnect’.

To ensure the integrity of our Patient Members health records, provider profiles are not deleted from the system.

This process is begun when you purchase the Patient Access Hub analytics system.

Patient Access Hub Setup

Follow these easy steps:

  1. Remove the wall mounting track by twisting it to the left and lifting off
  2. Connect the POE adapter to the power cord, and plug the cord into your power supply
  3. Plug one end of the network cable provided in your kit into the POE port of the POE adapter, and the other end into the WAN port on the Patient Access Hub
  4. Plug your ethernet cable from your wall internet outlet (or from your wireless router) into the LAN port on the POE Adapter.
  5. Once connected, The Hub will take a few minutes to configure before you see it listed in your available Networks.

Or, follow along with this simple explainer video. https://www.youtube.com/watch?v=KdGwWHoRyDE&t=2s

After your Hub is properly installed, you should see the network name appear under Wi-Fi networks listed as the abbreviation of your practice name followed by ‘_QwikCheck_HealthLynked’.

Call our provider support team, at 800-928-7411 #33, and we will be happy to assist you.

Check to make sure the Hub is plugged into a power source and all cables are connected properly. Check that your office
Internet service is functioning properly. If everything is connected properly, try unplugging the Hub for 10 seconds and plugging it back in for a reset. If your Hub is still not broadcasting a signal, please call our customer service desk at 800-928-7144 #33 and one of our representatives will help troubleshoot the issue.

  • The Blue light means that the hub is configuring. Please wait 30sec for the Pink flashing light to appear. 
  • The Red flashing light means your Hub is offline and needs a power cycle. Unplug the Hub, wait 10 seconds and plug the Hub back into your power source. Yes 
  • The Pink flashing light means your Hub is online and working.
  • Multiple colors flashing means that your Hub is offline and needs a hard reset. Please hold and press down the black round button on the back of the device for 15 seconds. The blue light will now appear for some minutes until the Pink flashing light appears. Your Hub is now working and online.

First, make sure the Hub is not in a place of high interference, such as rooms with metal or brick walls or metal furniture. Try relocating the Hub closer to the area you are trying to cover. If moving the Hub closer is not possible, or the Hub is already within 50 feet of the area, or you are trying to cover an area greater than 150 feet, please call our customer service desk at 800-928-7144 #33 and one of our representatives will help troubleshoot the issue.

You will need to purchase either an ethernet splitter or a switch from your local computer supply store. Ask your IT department for assistance, if you are unsure of what to purchase. You can call our customer service desk at 800-928-7144 #33 for assistance, but without full knowledge of your system, our representatives will have limited resources to help.

Hold and press down on the black round button on the back of the Hub for 15 seconds. A blue light will now appear for some minutes until a pink flashing light appears. Your Hub is now working and online.

Call our provider support team, at 800-928-7411 #33, and we will be happy to assist you.

Yes, we highly recommend all your locations offer the same services to your patients. In order to utilize the QwikCheck Check-in System, offer encrypted Wi-Fi to your patients, and receive detailed analytics about the practice, each site must have its own Hub and analytics account.

Ordering the Patient Access Hub

Proceed to the Order a Patient Access Hub page, scroll to the bottom and enter your information. A member of our provider support team will contact you to verify your information.

Yes. You will receive an email with this information.

We accept all major credit cards.

If you are within your trial period, you may return the Hub and cancel your service at any time with no additional expenses due. However, if you return the Hub and cancel your service after your trial period has ended, you will be responsible for the remaining balance due per your contract. The Hub must be returned upon any and all service cancellations.

Practice Analytics

 Go to https://networks.healthlynked.com and log in using your administrator username and password. The networks dashboard will appear, and there you can access your practice analytics, add patient lists, and set up staff member accounts.

The Hub analytics do not need to be configured. They will autopopulate as soon as your Hub is installed and engaged by your Patients.

Log in to your provider account and in the left panel menu and at the bottom click on the subsection “Practice Admin”. Follow the link to ‘Access Practice Portal”. Now click on the subsection ‘Staff Members’ in the left panel menu. 

OR

Log in to https://networks.healthlynked.com and click on the ‘staff’ tab in the top menu across the page.

Qwikcheck Check-in Portal

Some smart devices take a few moments to load the portal page. Please be patient, and do not open any other applications while the Wi-Fi connection is loading. If they are still having trouble, please call our provider support team, at 800-928-7411 #33, and we will be happy to assist you.

No the patient does not need to register every time they access the WiFi, simply the first time only. Thereafter the patient will log back on the network, they will be recognized, and prompted to select the provider they’re seeing for their appointment, and asked to enter the mobile number to be notified at.

Patient Support

Setup User Profile & Family

There are two ways to create and maintain your profile.

  1. Proceed to our website, enter your name, date of birth, a username and password, then click Create Account
    OR
  2. Download our App and tap on Sign Up
    1. On Apple https://apps.apple.com/us/app/healthlynked/id1389786960
    2. On Android/Google https://play.google.com/store/apps/details?id=com.healthlynked

Enter as much information and medical history as possible. The more information you enter, the better your providers will be able to manage your healthcare and help you in an emergency. Once you have connected with a provider, your provider will be able to add records to your profile.

Yes. To comply with HIPAA laws, once your child turns 18, you will no longer have access to the account.

Log into your account, click on HealthLynked Profile on the right hand side, click on Children, then click on Add child, if you have not already completed this step of your profile. Once you have added your child, click on Create Surrogate Profile and follow the steps provided. You can then switch between all accounts by clicking on your name at the top right corner.

Sharing Personal Health Records

On our website, log into your account, click on Find a Provider, search for your provider, click on his or her name from the list of available providers, and then click on Lync in the top right corner. If your provider is a HealthLynked Provider you will be connected. If your provider is not a HealthLynked Provider, speak to him or her about signing up and your request will be waiting in his or her cue.

On our website, log into your account, click on Profile, open the Access Control toggle, then click on My Profile Access. Click on Invite in the top right corner and enter the appropriate information. Your friend or family member will receive an email with a confirmation link to verify the connection.

In our App, tap on the three bars in the bottom right corner, tap on Access Control, then tap on Invite in the bottom right corner and enter the appropriate information. Your friend or family member will receive an email with a confirmation link to verify the connection.

On our website, click on the provider you wish to move from the list of your providers on the left hand side of your profile page. Then, click on the three dots in the top right hand side of the provider profile page and click Remove Lynk.In our app, simply click on your Medical Records, and then to the right of the provider’s name click on the ‘link’ icon. Click ‘revoke’ to stop sharing your record.

On our website, click on Profile, open the Access Control toggle on the left, then click on My Profile Access. Once there, to the right of the individuals information, simply click on the pencil to edit or the trash can to delete.

In our App, tap on the three bars in the bottom right corner, tap on Access Control, then tap on  Access Control. From here you can edit or delete access.

On our website, click on Profile, open the Access Control toggle on the left, then click on Request Profile Access. Click on Request Profile Access in the top right corner and enter the appropriate information. Your friend or family member will receive an email with a confirmation link to verify the connection.

In our App, tap on the three bars in the bottom right corner, tap on Access Control, then tap on Request Profile Access, in the top right corner, then tap on Request Access, enter the appropriate information and tap on Send access Request. Your friend or family member will receive an email with a confirmation link to verify the connection.

On our website, log into your account, click on Profile, click on Medical Records in the left sidebar.Click on Upload Record in the top right corner, fill in the fields as needed, click on Upload File and select your document. Be sure to click on Upload Record when completed.

On our App, click on Medical Records, then Add New Record. Tap on Add New and select your file, then fill in the field as needed, and tap on Upload Record.

On our website, log into your account, click on Profile, click on Medical Records in the left sidebar.Click on the trash can to the right of the record you wish to delete. Click on yes to delete.

On our app, click on your Medical Records, and then to the right of the record’s name click on the trash icon.

Still have Questions?

800-562-9267

The HealthLynked Patient Concierge Team is a service to help patients connect to doctors in our network.
You can also call our Patient Concierge Team right in the HealthLynked app. Download now!