HealthLynked User Policies
Last Modified on: 04/27/2021
The privacy and security of your information is very important to us. Whether you are a new user just starting to use the HealthLynked Network or are an existing patient member connecting with your healthcare providers, we want you to trust that the information you have provided to us is being properly managed and protected.
We have prepared this Privacy Statement to explain more about who we are and how we collect and manage your information.
Who we are
This Privacy Statement is issued by HealthLynked Corp (collectively referred to as “HLYK”, “we”, “us” or “our” in this Privacy Statement), which includes the direct and indirect subsidiaries of HealthLynked Corporation and covers information collected and used by us in the course of our business. In most cases, physician practices are independently owned, and their use of your information is covered in this Privacy Statement only where specifically noted.
We are a healthcare information company with patient members and healthcare provider members across the United States.
About our In-Network Providers
Physicians are classified as either “out-of-network” or “in-network”. In-Network Providers may allow access to the HealthLynked Network via our proprietary Patient Access Hub.
Using our websites, mobile applications and other technology
We and our third-party service providers may collect information using cookies, pixels, web beacons, tracking tools and other similar technologies on our websites, mobile applications and in other areas of our business to collect information and provide you with the services that you have requested or participate.
Information we collect and how we use and share it
We may collect and use personal information if you make an appointment through our online appointment system, visit one of our in-network provider locations, or participate in other services offered by HealthLynked. Subject to local consent requirements, we may use this and other information we collect to help us and our third-party service providers identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.). We, and our third-party service providers, also may use the cross-device tracking and other information we learn about you to present you with customized offerings or services on your devices. We also use the information that we collect to improve our products and services as well as your experience when visiting our websites and using our mobile applications.
Information we collect
We collect information from you when you access one of HealthLynked’s technology interfaces, such as when you check in for an appointment at participating provider locations using our proprietary QwikCheck Patient Check-in System or opt to access secure WiFi signals broadcast from our proprietary Patient Access Hub, book an appointment through a HealthLynked appointment portal, or join the HealthLynked Network on our website. Information collected during the course of the these processes may include:
- Your name, email address, home and/or business address, phone number, and payment card information;
- Information relating to your membership in one of our services or programs or those of our program partners
This information may be provided to us directly when you access one of our technology interfaces, through our websites, directly at a provider’s location, or through our mobile applications. In some cases we may receive this information from a third party.
How we use this information
We use the information collected from you primarily to initiate or manage your profile and account on or to allow you access to some or all of the HealthLynked Network. This information may be used to alert you when it is your turn to see your provider or to request you do a post-visit survey. After joining or accessing the HealthLynked Network, we may send you post-visit information, offers, or other communications that may include surveys, discount or special offers, and customized healthcare information, notifications, or services, As a member, we may send you personalized offers based on your specific medical needs and location. You can opt-out of receiving these offers when signing in to use The HealthLynked Network or at any time within your HLYK account.
In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may include text messages, emails, postal mail, or calls placed using autodialler technology) for products and services that we believe would be relevant for you. We also may use information related to your account or profile, demographics, or interests to display customized offers or services on our websites or on third-party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new products and services and other market research.
Who we share your information with
We will share your information only with those third parties (patient members and healthcare providers) that you designate, internally within HealthLynked’s corporate and subordinate offices, with partners whose products or services you have purchased or accessed through or in conjunction with the HealthLynked Network’s retail product and services division, and with healthcare providers with whom you have attempted to make an appointment.
Aside from the purposes described above, we do not share your member information with any other third parties unless we have your consent or under special circumstances, such as:
- When we believe in good faith that the disclosure is required by law or to protect the safety of employees, the public, other members, healthcare providers or their staffs;
- When disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or
- In the event of a merger, asset sale, or other related transaction.
How we secure your information
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information. We have implemented measures designed to reasonably secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. The information you share in public areas may be viewed by any user of the Platform. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data tr